Frequently Asked Questions

Choose a package and fill in the booking form or tap the WhatsApp button. Our admin will send the final itinerary and price. Your booking is confirmed once the deposit reaches Serunai Travel’s official account.

Tour prices depend heavily on group size, dates (holiday seasons), exchange rates and hotel choice. To keep it accurate, our admin prepares a quote for your needs, usually the same day.

Payment by bank transfer to Serunai Travel’s official accounts (BCA and BNI). Always check that the account holder matches the one listed on our Contact page before transferring.

Yes. Every package can be a private trip and adjusted: add or remove days, change hotels, add destinations or tailor menus for your group.

A passport valid for at least 6 months. Indonesian citizens do not need a visa for short tourist visits to Singapore and Malaysia. Before departure you must complete the SG Arrival Card (Singapore) and the Malaysia Digital Arrival Card / MDAC; our team will help.

Usually from Batam Centre International Ferry Terminal. Singapore ferries also run from Harbour Bay and Sekupang, while Bintan and Tanjung Pinang leave from Telaga Punggur. Meeting point details are sent before departure.

Yes. Child prices depend on age and whether an extra bed is needed. Tell us the children’s ages when booking so our admin can quote correctly.

It depends on the package: usually from 2 people for private trips and 20 for study tours or gatherings. The minimum is shown on each package page.

Send your cancellation in writing via WhatsApp or email. Refunds follow the cancellation policy on the package page and the policies of providers (hotels, ferries, airlines) whose tickets have been issued.

Yes. Serunai Travel holds Business Identification Number (NIB) 0208250045161 and is a member of Insan Pariwisata Indonesia (IPI), NIA 21.0778.06.000.2019.